Returns &
Withdrawal
Effective date: 7 October 2026 · Chaos & Mischief
Every Chaos & Mischief garment is made to order and carries its own identifier. You can still change your mind: if you are a consumer, you may withdraw from your purchase within 14 days, without giving a reason.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered several items delivered separately, the period runs from receipt of the last item.
To exercise the right of withdrawal, you must inform us (Chris Hallett, Chaos & Mischief, Schreygasse 16/9, 1020 Vienna, Austria; email theboss@chaosandmischief.com; phone +43 660 3125471) of your decision to withdraw by an unequivocal statement, for example an email or a letter. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs (except supplementary costs from choosing a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
You must send back the goods to Chris Hallett, Chaos & Mischief, Schreygasse 16/9, 1020 Vienna, Austria without undue delay and no later than 14 days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired.
You bear the direct cost of returning the goods.
You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (for example, wearing or washing the garment).
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Chris Hallett, Chaos & Mischief, Schreygasse 16/9, 1020 Vienna, Austria, theboss@chaosandmischief.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Damaged, Defective or Wrong Items
This is separate from withdrawal and does not affect your statutory warranty rights. If your garment arrives damaged, defective, or in the wrong size or design, email theboss@chaosandmischief.com with your order number and photos. We cover the return cost and repair, replace or refund it as the law provides.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery window, contact us and we will investigate with our fulfilment partner. If the order is confirmed lost in transit, we will send a replacement or issue a full refund.
The Registry Record
If you return a garment, its registry record stays in place and is marked as returned. The record contains no personal data.
Contact
Chaos & Mischief · Schreygasse 16/9, 1020 Vienna, Austria